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AlistairArkw885's avatar
AlistairArkw885
Community Member
4 years ago
Solved

Storyline 360 - Animate In By Paragraph Missing Words and Lines

I'm encountering a super frustrating bug in Storyline 360.  Whenever I use the Animate In By Paragraph option, there is a chance that it will either; Completely skips lines in the paragraph, ...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago
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Hello Alistair,

Thank you for the additional information.

The sync process temporarily locks the file. While you're working on your Storyline file, it's being locked by OneDrive every time there is a modification, which is what causes the erratic issues Ren mentioned above.

The two options to get around this are:

  1. Move the file to a truly local drive (no sync at all).
  2. Pause syncing for the cloud drive so there is no attempt to save the changes to the cloud as you are working with the file.

If you'd prefer to work with one of our support engineers, you can reach them directly here.

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Lines","id":"message:1003011","revisionNum":1,"repliesCount":74,"author":{"__ref":"User:user:394561"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1003011"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1003011"},"body@stripHtml({\"truncateLength\":200})":" I'm encountering a super frustrating bug in Storyline 360.  \n Whenever I use the Animate In By Paragraph option, there is a chance that it will either; \n \n Completely skips lines in the paragraph, \n...","body@stringLength":"1308","rawBody":"

I'm encountering a super frustrating bug in Storyline 360. 

\n

Whenever I use the Animate In By Paragraph option, there is a chance that it will either;

\n
    \n
  1. Completely skips lines in the paragraph,
    2. \n
  2. Completely skip an entire paragraph, or,
    3. \n
  3. Delay the paragraph from appearing, throwing off all timings for the rest of the slide.
    4. \n
\n

I've found a \"fix\" where I just move the paragraph back and forth in the timeline, and it seems to fix it, but then it also appears that they just decide to break on their own. So I fix the issue, it previews correctly, I move on to other slides to fix the issue, and it just breaks again, but sometimes it doesn't break, but one that previously worked fine, now no longer works. Then, when I publish the module to Review 360 or to a SCORM, I find that they are broken again. 

\n

I've attached a video to further demonstrate the issue. 

\n

I've tried updating SL, rewriting the paragraphs, and even just starting again, but I have had this happen in 3 separate storyline files on multiple machines now. 

\n

Any assistance would be great, as this bug is making the review process of making modules extremely tedious and makes SL nearly unusable. 

","kudosSumWeight":0,"postTime":"2021-08-05T21:24:17.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message1003011AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/230952/1/2021-08-06_12-16-52.mp4\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1003011_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":101},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I'm encountering a super frustrating bug in Storyline 360. 

\n

Whenever I use the Animate In By Paragraph option, there is a chance that it will either;

\n
    \n
  1. Completely skips lines in the paragraph,
    2. \n
  2. Completely skip an entire paragraph, or,
    3. \n
  3. Delay the paragraph from appearing, throwing off all timings for the rest of the slide.
    4. \n
\n

I've found a \"fix\" where I just move the paragraph back and forth in the timeline, and it seems to fix it, but then it also appears that they just decide to break on their own. So I fix the issue, it previews correctly, I move on to other slides to fix the issue, and it just breaks again, but sometimes it doesn't break, but one that previously worked fine, now no longer works. Then, when I publish the module to Review 360 or to a SCORM, I find that they are broken again. 

\n

I've attached a video to further demonstrate the issue. 

\n

I've tried updating SL, rewriting the paragraphs, and even just starting again, but I have had this happen in 3 separate storyline files on multiple machines now. 

\n

Any assistance would be great, as this bug is making the review process of making modules extremely tedious and makes SL nearly unusable. 

"},"Conversation:conversation:1003011":{"__typename":"Conversation","id":"conversation:1003011","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1003011"},"lastPostingActivityTime":"2022-12-04T20:49:34.000-08:00","lastPostTime":"2022-12-04T20:49:34.000-08:00","unreadReplyCount":74,"isSubscribed":false},"ModerationData:moderation_data:1003011":{"__typename":"ModerationData","id":"moderation_data:1003011","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message1003011AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/230952/1/2021-08-06_12-16-52.mp4\"}":{"__typename":"Attachment","id":"attachment:message1003011AttachmentNumber1","filename":"2021-08-06_12-16-52.mp4","filesize":3726852,"contentType":"application/octet-stream","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/230952/1/2021-08-06_12-16-52.mp4"},"Revision:revision:1003011_1":{"__typename":"Revision","id":"revision:1003011_1","lastEditTime":"2021-08-05T21:24:17.000-07:00"},"ForumReplyMessage:message:1003014":{"__typename":"ForumReplyMessage","id":"message:1003014","conversation":{"__ref":"Conversation:conversation:1003011"},"author":{"__ref":"User:user:1121626"},"revisionNum":1,"uid":1003014,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Storyline 360 - Animate In By Paragraph Missing Words and Lines","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1003014"},"parent":{"__ref":"ForumTopicMessage:message:1003011"},"body":"

Hello Alistair,

\n

Thank you for the additional information.

\n

The sync process temporarily locks the file. While you're working on your Storyline file, it's being locked by OneDrive every time there is a modification, which is what causes the erratic issues Ren mentioned above.

\n

The two options to get around this are:

\n
    \n
  1. Move the file to a truly local drive (no sync at all).
    2. \n
  2. Pause syncing for the cloud drive so there is no attempt to save the changes to the cloud as you are working with the file.
    3. \n
\n

If you'd prefer to work with one of our support engineers, you can reach them directly here.

","body@stringLength":"821","rawBody":"

Hello Alistair,

\n

Thank you for the additional information.

\n

The sync process temporarily locks the file. While you're working on your Storyline file, it's being locked by OneDrive every time there is a modification, which is what causes the erratic issues Ren mentioned above.

\n

The two options to get around this are:

\n
    \n
  1. Move the file to a truly local drive (no sync at all).
    2. \n
  2. Pause syncing for the cloud drive so there is no attempt to save the changes to the cloud as you are working with the file.
    3. \n
\n

If you'd prefer to work with one of our support engineers, you can reach them directly here.

","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-08-09T07:06:06.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1003014_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":24},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742808825517":{"__typename":"CachedAsset","id":"theme:customTheme1-1742808825517","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi everyone!
\n
 
\n
I'm happy to share that we just released Storyline 360 (Build 3.70.29211.0)! In this update, we've released the fix for the bug where text boxes that animate by paragraph might not load consistently.
\n
 
\n
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please reach out to us by submitting a support case!
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Hi everyone!
\n
 
\n
I'm happy to share that we just released Storyline 360 (Build 3.70.29211.0)! In this update, we've released the fix for the bug where text boxes that animate by paragraph might not load consistently.
\n
 
\n
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please reach out to us by submitting a support case!
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