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MatthewMason-e2's avatar
MatthewMason-e2
Community Member
5 years ago

Storyline 360 - White screen in Review

Hi, I have some Storyline files and when going to Preview or Publish to Review the pages are white. No images or content can be seen. All files are built from the same template which was develop...
storyline 360
BeccaLevan's avatar
BeccaLevan
Community Member
5 years ago

Hello Melanie, and thanks for reaching out!

I'm sorry to hear you've hit this snag, and I'd love to troubleshoot with you:

  • There could be something corrupt in your file. Have you tried importing the slides into a new blank Storyline file to see if that helps?

It would be helpful if I could test your file to see if I get the same results. Are you comfortable with sharing your .story file publicly here? If you're more comfortable, you can share it with me privately here, and I'll delete it once done testing!

I'm staying tuned for your response!

MelanieElick-af's avatar
MelanieElick-af
Community Member
5 years ago

WOW! I am impressed by the quick reply! I rebooted and had Articulate reinstalled and it seems to be working without issue now. I will be sure to keep you posted if the issue develops again.
Thank you!

Melanie Elick M.Ed
Curriculum Designer
She/Her/Hers
Enterprise Business Operations Learning & Development

[Title: Centene Corporation logo]

Mobile – 216-973-1285
Melanie.Elick@centene.com | centene.com