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my-e23b9ed9-4cc's avatar
my-e23b9ed9-4cc
Community Member
30 days ago

Storyline 360 and Reach - Desktop and Mobile

A learner is reporting that on desktop he has completed modules and the desktop version of Storyline 360 is correctly displaying this. In switching to mobile his progress is not shown. Why? Has anyon...
Articulate 360
KellyAuner's avatar
KellyAuner
Staff
29 days ago

Hi my-e23b9ed9-4cc,

Thanks for reaching out!

If the Storyline 360 course is set to resume where the learner left off, their progress should be saved. Does this occur for multiple learners? Since this only happens when they view the course on their mobile device, they may want to start by reviewing our list of supported browsers for Reach 360 and ensure their browser is up to date.

If that doesn't do the trick, please let us know!

my-e23b9ed9-4cc's avatar
my-e23b9ed9-4cc
Community Member
28 days ago

Thank you and I am checking into it!

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In switching to mobile his progress is not shown. Why? Has anyon...","body@stringLength":"242","rawBody":"

A learner is reporting that on desktop he has completed modules and the desktop version of Storyline 360 is correctly displaying this. In switching to mobile his progress is not shown. Why? Has anyone else had this issue? How to solve?

","kudosSumWeight":0,"postTime":"2025-03-26T08:03:06.847-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Articulate 360","text":"Articulate 360","time":"2023-02-28T09:24:11.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1221641_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1221641":{"__typename":"Conversation","id":"conversation:1221641","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1221641"},"lastPostingActivityTime":"2025-03-28T10:44:14.558-07:00","lastPostTime":"2025-03-28T10:44:14.558-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:1221641":{"__typename":"ModerationData","id":"moderation_data:1221641","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1221641_1":{"__typename":"Revision","id":"revision:1221641_1","lastEditTime":"2025-03-26T08:03:06.847-07:00"},"ForumReplyMessage:message:1221988":{"__typename":"ForumReplyMessage","id":"message:1221988","conversation":{"__ref":"Conversation:conversation:1221641"},"author":{"__ref":"User:user:391476"},"revisionNum":1,"uid":1221988,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Storyline 360 and Reach - Desktop and Mobile","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1221988"},"parent":{"__ref":"ForumReplyMessage:message:1221697"},"body":"

Thank you and I am checking into it!

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Thank you and I am checking into it!

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Storyline 360 and Reach - Desktop and Mobile","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1221697"},"body":"

Hi my-e23b9ed9-4cc,

\n

Thanks for reaching out!

\n

If the Storyline 360 course is set to resume where the learner left off, their progress should be saved. Does this occur for multiple learners? Since this only happens when they view the course on their mobile device, they may want to start by reviewing our list of supported browsers for Reach 360 and ensure their browser is up to date.

\n

If that doesn't do the trick, please let us know!

","body@stringLength":"1055","rawBody":"

Hi ,

\n

Thanks for reaching out!

\n

If the Storyline 360 course is set to resume where the learner left off, their progress should be saved. Does this occur for multiple learners? Since this only happens when they view the course on their mobile device, they may want to start by reviewing our list of supported browsers for Reach 360 and ensure their browser is up to date.

\n

If that doesn't do the trick, please let us know!

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