Forum Discussion
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
Me too. Same problem. Everything was fine until about an hour ago. Sound worked in preview AND publish (to Storyline 360 Review). Then, suddenly, all sound in published course stopped working. In both Chrome and Edge.
Hey Marty. Let's see if we can work through what's going on for you. We'll get the basics out of the way first:
- Can you confirm what version of Storyline you’re using? Go to Help > About Storyline. The latest build is 3.15.15581.0.
- What version of Chrome are you using?
- Is the sound part of a video or is it an audio file? Is it supposed to play automatically?
- Is this happening on new projects that you build as well?
- If you can share your URL to your content in Articulate Review, I'd like to test it on my end. Need to keep it private? No worries - you can respond to me here.
Thanks for troubleshooting with us, Marty!
