Forum Discussion
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
Hi Phil!
I was able to publish a Storyline 360 file and view it locally on Chrome 72, so this could be project-specific or a security setting on your machine.
I'm happy to hear things are working smoothly on SCORM Cloud. If you'd like some extra help viewing the content locally, reach out to our Support Team here!
Alyssa,
Thank you for responding. I have had other people test for local playback and they all report the same issue using the default settings in Chrome. Published version will play as expected locally in IE and Firefox but not Chrome. Published course will play as expected when uploaded to the SCORM cloud or local LMS but a great deal of out clients need the ability to play courseware from their local computers within the Chrome browser using default settings out-of-the-box.
There is audio on the second screen that does not play and the screen hangs. It should jump to next slide when media completes.
The first screen acts as a pre-loader and auto advances and the end of the timeline.
Again, I am using Storyline 360 v3.24 and Chrome v.72.0.3626.109.
I have attached the zipped published web files as well as the Story file. I was hoping you could take a look at it on your end.
Your assistance is appreciated.
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Planned out of office:
