Forum Discussion
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
We are experiencing audio not playing in not only in preview/publish mode. It works fine in a standalone*mp4 file. We also have issues with the video not playing when we design with or without triggers. We did log a case for the audio 01702169 and attached our project to the case. We are not in any browsers as previous customers have mentioned. We are running Storyline 360 version v3.24.17733.0
We are under a deadline and need any help for a workaround. Thank you!
Hi Greg,
Thanks for letting me know you submitted a case too, and I see Renz is doing some testing on your files currently. I'll follow along as well!
Ashley,
Thank you for your quick response! Let me know if you need any additional information from me.
Update: Renz found an article for converting the video using an app called Handbrake. I converted the video but then discovered that since I was using MP4's that were recorded on my iPhone, some of the videos had two audio tracks. The first track was blank but the second track had the audio. I had to go to the audio tab and change the audio from track 1 to track 2 and that fixed it.
Thank you Ashley and Renz for all of your help.
