Forum Discussion
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
Hi Jennifer,
Thanks for reaching out! I reviewed the share link, and I wasn't able to hear the audio either. Was it recorded using PowerPoint audio, or did you use the Audio options in the Articulate tab within PowerPoint? Unfortunately, audio recorded in PowerPoint will not work when published with Presenter 360. This article shares more:
When sharing a Presenter 360 project, you'll always want to include both the .pptx and .ppta files together. This article covers some great tips on creating on how to maintain your files and share an Articulate package.
If you did record audio using Articulate audio tools, feel free to create an Articulate package so we can take a closer look!
Hi Ren,
I recorded the audio using the Articulate tab within PowerPoint
Hi Jennifer,
Thank you for letting us know!
As Ren mentioned, could we have you share the Articulate package with us? Here is how you can do that:
After creating the package, we are more than happy to take a closer look to see what the issue might be!
