Forum Discussion
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
I have literally just had the same experience with republishing some files today. They seem to publish out all audio file but only at 1kb (when I check the story_content folder - see attached screenshot). The audio here will not open in any Audio Program.
This is very frustrating and I have tried several different options but nothing is working. Does it have anything to do with file size or custom settings? The audio is short voiceover snippets so should not be causing any issue. It's now happened on four files that I have publsihed.
Hello Ray!
Thank you for providing a screenshot! I'd like our Support Engineers to step in to work with you directly. Can you share the .story file with us privately in a support case? We'll begin testing once we receive it and respond as soon as possible.
Thanks for the quick reply, Lauren. I was able to work out the issue. It never happened before but for some reason started happening with the latest version of Articulate. I was publishing my content to a shared drive. When it was published to a local drive the audio did output correctly. Not sure why this makes a difference, but it did work. If you still want the Engineers to investigate this let me know, otherwise I would deem this resolved. :)
