Forum Discussion
Storyline 360 Blocks in Rise 360 Not Working with Mobile Preview
Hello,
I've been using Storyline 360 blocks in our Rise 360 content, and it's been a great addition! I've tried to test out the preview on desktop, tablet, and mobile but the Storyline 360 block d...
I'm getting this problem as well, looking forward to it beeing solved.
I've inserted a Storuline block into Rise and shared it with a link. If i review it in desktop mode it works as expected. But if I use my browser dev tools to view it on mobile size and reload the page, the Storyline block doesn't pre-load but instead need activation by clicking on it, and then it seems to open up in a seperate layer from the rest of the course.
If i load the lesson on desktop and scroll down to the Storyline block before switching to mobile view, then it works just fine.
Hi there, André,
Storyline blocks will not reliably auto-play in mobile browsers. To view the interaction on a mobile browser, learners will need to click the play button.
Storyline blocks will also open in an overlay within a Rise 360 lesson on mobile devices. Since Storyline 360 slides are not fully responsive, meaning the content doesn't reflow to fit the screen, Rise 360 will push the Storyline block to the front of your mobile screen to take advantage of as much screen space as possible. The Storyline interaction may appear too small and almost unusable if it stays inline with the rest of the Rise 360 content on smaller screens.
Thanks for your reply! And thanks for explaining the reasoing behind it functioning like this.
From my pont of view, building courses for mobile-first, I want to use Storyline blocks for custom interactions and design them knowing the content wont reflow. I think the current solution is a bit counter-intuitive from an end-user point of view, and kind of ruin the experience of the seamless integration between Rise and Storyline.
Would it be possible to add a setting to the Storyline block in Rise where one could choose whether it should open inline or in an overlay on mobile?
Certainly on top of my wish-list. Otherwise, great product!
I understand what you are saying but in my course, the actual block moves up in the course so it looks like it doesn't exist at all.
Users would need to scroll up in the course, and then the block is on top of other content randomly in that area. Usually when overlays open, they appear in the center of the screen and have a dark background to make it clear that there is an overlay. They usually also make the content "stuck"Do you have any recommendations for adjusting elements in my course to make it reasonable for users.
I included the images of how it is above (about 4 full sections above), and the block where it starts is completely empty.
I also agree with the comment about allowing it to be inline, at least it could function compared to what is happening right now.
Thanks for those screenshots. I see that you have a case with my teammate, Mick, who's asked for the .story file. If you can send that to him, we'll keep working on it!
I am having the same issue in all our courses, it turns out more people are using mobile than we thought! Can't believe SL blocks aren't usable in Rise on a mobile! This is our primary use case.
Hi Bex!
Sorry to hear you've also run into this setback!
If you're comfortable sharing one of the affected courses, please connect with our support engineers through a support case. We'd be happy to take a closer look at the issue you are encountering and help troubleshoot!
