Forum Discussion

MaciejMasior's avatar
MaciejMasior
Community Member
8 years ago

storyline 360 can't save my project (low memory error)

Hello, I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me ...
storyline 360
WendyFarmer's avatar
WendyFarmer
Super Hero
8 years ago

Thanks Ashley, Victor reached out with a number of best practices - all of which I am already following.

I completed the project I was working on and have since upgraded to latest version 3.13.15006 and haven't experienced the issue so far - so fingers crossed.

NancyWoinoski's avatar
NancyWoinoski
Super Hero
8 years ago

I have with the latest update. 

  • WendyFarmer's avatar
    WendyFarmer
    Super Hero
    8 years ago

    Interesting - I haven't had it with the latest update but the new file I'm working on at the moment is under 20MB.  I, like a lot of others, are manually saving after every few slides though.

  • WendyFarmer's avatar
    WendyFarmer
    Super Hero
    8 years ago

    Just got it again with the latest update. 

    Action: I had made a copy of a file and was trying to delete scenes.

    The only other app open was Chrome.

    I'm saving after every few actions so while it's an inconvenience I'm managing around it.

    Hope they solve it soon :-)

    • LeslieMcKerchie's avatar
      LeslieMcKerchie
      Staff
      8 years ago

      Hey Wendy,

      I see that you shared an example with the support team and I added your latest action steps to your case as we continue to track this issue.

      Thank you!