Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
Sorry to hear this issue is slowing you down, Megan! Smart idea to open a support case, and I see you've been working through this with Renato. Thanks for also providing a second file that has the same issue. This does seem buggy, but we'll continue to test your files to narrow down what's causing this to happen.
I'll follow along as your case progresses and share updates here!
I opened a support case for this too with no resolve. I've tried everything as well. Updating Chrome, deleting temp files/cookies, adding a trigger to play media, etc.... Nothing works. It's starting to effect any new module I create.
I struggled with this issue for months and as soon as I posted, I stumbled upon a solution that is working (for me at least!)
I typically have an introductory slide with legalese on it and no audio. When I add audio to the first slide, Chrome is picking up on it and adding a play button. I also add a trigger on the second slide to force the user to "click play" in case the other browsers need the user to initiate.
Hi DebraGreene,
Thanks for posting what worked for you!
I see you were troubleshooting with my teammate, Christian, in a previous case. If you need any further assistance, please let us know!
