Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
Finally found the right thread :)
I am having this issue on a SL360 course. I have an open case.
Upon publishing the course and testing in SCORM Cloud, when closing the course and then resuming the course, the audio is delayed about 1.5 seconds. The timeline begins but the audio (.mp3) does not start. Have tried reinserting audio and adding a "pause timeline at timeline start" trigger. I tried republishing it in SL3 and the delay occurred again.
I have provided a segment of the course that experienced the delayed audio during testing in Scormcloud. The engineer was not able to replicate the delay so I recorded the screen and sent it along and am awaiting response.
Kevin
Hi Kevin!
Sorry to hear you've run into issues with delayed audio after resuming a Storyline course!
Smart move on opening a support case! I see that you've connected with my teammate Johnrey. You're in great hands working one-on-one with him. It looks like Johnrey replied to your e-mail with an upload link you can use to share your file.
We can continue this conversation over in your support case to keep all information in one spot.
