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MeganTilles's avatar
MeganTilles
Community Member
8 years ago

Storyline 360 courses - audio not playing or very delayed in published output

Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
storyline 360
KevinMurphy-175's avatar
KevinMurphy-175
Community Member
2 years ago
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Finally found the right thread :) 

I am having this issue on a SL360 course. I have an open case.

Upon publishing the course and testing in SCORM Cloud, when closing the course and then resuming the course, the audio is delayed about 1.5 seconds. The timeline begins but the audio (.mp3) does not start. Have tried reinserting audio and adding a "pause timeline at timeline start" trigger. I tried republishing it in SL3 and the delay occurred again.

I have provided a segment of the course that experienced the delayed audio during testing in Scormcloud. The engineer was not able to replicate the delay so I recorded the screen and sent it along and am awaiting response.

Kevin

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago
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Hi Kevin!

Sorry to hear you've run into issues with delayed audio after resuming a Storyline course!

Smart move on opening a support case! I see that you've connected with my teammate Johnrey. You're in great hands working one-on-one with him. It looks like Johnrey replied to your e-mail with an upload link you can use to share your file.

We can continue this conversation over in your support case to keep all information in one spot.

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output","id":"message:850843","revisionNum":1,"repliesCount":77,"author":{"__ref":"User:user:138336"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:850843"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:850843"},"body@stripHtml({\"truncateLength\":200})":" Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...","body@stringLength":"1745","rawBody":"

Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:

\n

On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.

\n

I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.

\n

I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac. 

\n

So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.

\n

Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.

","kudosSumWeight":0,"postTime":"2018-01-05T09:33:08.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:850843_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":172},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:850843":{"__typename":"Conversation","id":"conversation:850843","solved":false,"topic":{"__ref":"ForumTopicMessage:message:850843"},"lastPostingActivityTime":"2025-01-09T08:05:07.879-08:00","lastPostTime":"2025-01-09T08:05:07.879-08:00","unreadReplyCount":77,"isSubscribed":false},"ModerationData:moderation_data:850843":{"__typename":"ModerationData","id":"moderation_data:850843","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:850843_1":{"__typename":"Revision","id":"revision:850843_1","lastEditTime":"2018-01-05T09:33:08.000-08:00"},"ForumReplyMessage:message:850916":{"__typename":"ForumReplyMessage","id":"message:850916","conversation":{"__ref":"Conversation:conversation:850843"},"author":{"__ref":"User:user:120422"},"revisionNum":1,"uid":850916,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Storyline 360 courses - audio not playing or very delayed in published output","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:850916"},"parent":{"__ref":"ForumReplyMessage:message:850915"},"body":"

Hi Kevin!

\n

Sorry to hear you've run into issues with delayed audio after resuming a Storyline course!

\n

Smart move on opening a support case! I see that you've connected with my teammate Johnrey. You're in great hands working one-on-one with him. It looks like Johnrey replied to your e-mail with an upload link you can use to share your file.

\n

We can continue this conversation over in your support case to keep all information in one spot.

","body@stringLength":"616","rawBody":"

Hi Kevin!

\n

Sorry to hear you've run into issues with delayed audio after resuming a Storyline course!

\n

Smart move on opening a support case! I see that you've connected with my teammate Johnrey. You're in great hands working one-on-one with him. It looks like Johnrey replied to your e-mail with an upload link you can use to share your file.

\n

We can continue this conversation over in your support case to keep all information in one spot.

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Finally found the right thread :) 

\n

I am having this issue on a SL360 course. I have an open case.

\n

Upon publishing the course and testing in SCORM Cloud, when closing the course and then resuming the course, the audio is delayed about 1.5 seconds. The timeline begins but the audio (.mp3) does not start. Have tried reinserting audio and adding a \"pause timeline at timeline start\" trigger. I tried republishing it in SL3 and the delay occurred again.

\n

I have provided a segment of the course that experienced the delayed audio during testing in Scormcloud. The engineer was not able to replicate the delay so I recorded the screen and sent it along and am awaiting response.

\n

Kevin

","body@stringLength":"766","rawBody":"

Finally found the right thread :) 

\n

I am having this issue on a SL360 course. I have an open case.

\n

Upon publishing the course and testing in SCORM Cloud, when closing the course and then resuming the course, the audio is delayed about 1.5 seconds. The timeline begins but the audio (.mp3) does not start. Have tried reinserting audio and adding a \"pause timeline at timeline start\" trigger. I tried republishing it in SL3 and the delay occurred again.

\n

I have provided a segment of the course that experienced the delayed audio during testing in Scormcloud. The engineer was not able to replicate the delay so I recorded the screen and sent it along and am awaiting response.

\n

Kevin

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