Forum Discussion

SeanHickey's avatar
SeanHickey
Community Member
2 years ago

Storyline 360 Crashes Immediately When Publishing to Video

Help!  I am attempting to export/publish a Storyline 360 file as a video. It's relatively straightforward (20 slides, auto-advancing at the end of the timeline on each slide), and it previews with...
storyline 360
JennieCrowther's avatar
JennieCrowther
Community Member
2 years ago

Hi,

I am having the same issue which I have raised with our internal ICT. Did you mange to find a solution?

Thanks

 

Jennie

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Jennie!

Sorry to hear you are also encountering this snag! I'd be happy to work with you to see what could be causing this!

I just had some follow-up questions to help me understand what you are experiencing a little better:

  • Are you receiving an error message when Storyline crashes during an attempt to publish? If so could, you relay what the error message says?
  • Does the issue still persist currently? Yesterday we were experiencing an outage that partially affected courses that were being published to Review 360 which has since been resolved.
  • Are you experiencing this behavior across all of your courses or is it isolated to one specifically?

Looking forward to hearing from you!

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