Forum Discussion
Storyline 360 Crashes Immediately When Publishing to Video
I'm having this same issue. I'm a seasoned designer in Articulate and have had projects much bigger than the one I'm trying to publish. I've tried to close all my apps and end any non-essential tasks prior to publishing as a video. I've tried saving straight to my C: Drive in the Documents > My Articulate Projects folder. Same as the others, Articulate 360 crashes with no system error message.
I have two company-supplied laptops and have the same result on both.
- One is an HP Elitebook Pro 850 G6 with 16 GB of RAM and with an Intel Core i7-8665U CPU @ 1.90GHz processor on which video rendering was never an issue,
- The other one is a brand new Lenovo ThinkPad L15 Gen 2 with an AMD Ryzen 7 PRO 5850U processor with 32 GB of RAM.
Hello Angie,
Sorry to hear that you ran into this snag. It looks like you've already tried a few troubleshooting steps and the issue still happens.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening with your project file? We'll delete it when we're done testing!
