Forum Discussion
Storyline 360 Crashes Immediately When Publishing to Video
Following up for those in the community who may read this in the future.
When I posted 7 days ago, I consistently got this crash when exporting to video. I continued to get the crash when exporting to video right up to earlier this morning. I was still running Version 3.77.30446.0, which was the same version Sean HIckey posted above.
I noticed this morning that an update was released today (06/22/2023). I ran the update, and I am now running 3.77.30587.0. I attempted to export to video this morning with no other changes to the file, and it exported fine. No more crashing.
I checked the version history this morning right after the update.
https://articulate.com/support/article/Articulate-Storyline-360-Version-History
Build 3.77.30587.0 was published this morning and - as of now - it only has one line item:
Fixed: Storyline 360 could crash unexpectedly
:-D
Angie, Jennie and Sean (and anyone else running into this problem), if you're running version 3.77.30446.0, consider doing an upgrade; it may fix your problem.
Good afternoon! I am having this issue with Storyline v3.81.31200.0. I moved the file to my local drive and tried to publish but it keeps crashing. I do not have admin rights and would need to reach out to IT to reinstall (if I needed to) for Windows 10. I am getting the 'Complete' message after publishing, but THEN it crashes and closes Storyline. I see nothing in Review 360. I tried again removing all Test to Speech, get the 'Complete' pop-up, but then crashes. I tried Publishing to my local drive, but it puts it in this ZIP file. I am newbie, just trying to get others to test out my first project in Storyline. Do I first reach back out to IT to reinstall? Or are there any other steps that I can perform before having them go through that process?
