Storyline 360 Crashes Immediately When Publishing to Video

I have a 17 slide SL file with text-to-speech that I'm trying to publish as a video. I have moved the file to my local (non-shared drive) and tried to publish to the same drive. It goes through encoding all 17 slides then when it gets to "Adding audio track..." I get the Send Error Report window. I've tried removing all the TTS files, uninstalling/reinstalling SL and it still crashes at "Adding audio track..." (even if there is no audio). Before I added animations and TTS, I could publish the entire project to video. Since adding them, I can't. As I send I even tried removing all the TTS, didn't solve anything. I've put in a support ticket, but have not heard back. Hoping someone in "the community" can help. BTW I'm using the latest SL. Thanks.