Forum Discussion
Storyline 360 Crashes Immediately When Publishing to Video
Help!
I am attempting to export/publish a Storyline 360 file as a video. It's relatively straightforward (20 slides, auto-advancing at the end of the timeline on each slide), and it previews with...
Hi, Peter!
Thanks for reaching out and I'm sorry you're experiencing this issue!
It looks like my teammate, Ian, sent you a reply yesterday afternoon. Ian was able to download your published file without any issues, so it's possible the problem may be environment-related. Here are a few things to try:
- Publish to another folder on your local computer, isn't synched to a cloud service like OneDrive, and isn't located too deep in your directory that the path becomes too long
- Ensure that the file is located in the above-described environment too, that is, found locally, before publishing
- Try a Storyline repair
From here, we can continue the conversation in your support case. If you did receive Ian's email, please let me know and we'll resend that to you!