Forum Discussion
Storyline 360 gets stuck on Initializing commands and won't load
For the last several days, I can't get Storyline 360 to load. It gets stuck on the Initializing commands screen. These are the things I've tried:
1. Restart computer
2. Uninstall and reinstall t...
Hi, I've been encountering the same issue for a week. Thursday everything's fine and friday nothing works. Storyline shows the initialization dialogue, and then nothing happens and the dialogue is gone. There were no changes in hardware or major updates I know of.
The IT Department followed all the steps above, but still Storyline doesn't want to start. We installed all newest updates (graphic card, Windows, drivers) and downloaded Articulate 360 (V80.31058).
Is there anything we can do to fix this problem?
Thanks, Stephanie
Hi Stephanie!
I'm so sorry for the trouble! The best thing to do in that situation is to reach out to our Support Engineers by submitting a support case. I've opened a case on your behalf so we can begin troubleshooting. You'll hear from our team shortly!
Remember how you solved this? Because I have the same problem.
The solution to my specific problem was an update to Sophos Endpoint Agent, which blocked a component of Storyline so it wouldn't start. IT Department created an exception for Storyline and after that everything worked again.
I recomment checking your Antivirus Program, Firewall and other security tools for recent updates.
Also look at the processes of Storyline in the task manager if you use Windows. This is how we found the blocked component.I hope that helps :)
