Forum Discussion
Storyline 360 gets stuck on Initializing commands and won't load
For the last several days, I can't get Storyline 360 to load. It gets stuck on the Initializing commands screen. These are the things I've tried:
1. Restart computer
2. Uninstall and reinstall t...
Remember how you solved this? Because I have the same problem.
The solution to my specific problem was an update to Sophos Endpoint Agent, which blocked a component of Storyline so it wouldn't start. IT Department created an exception for Storyline and after that everything worked again.
I recomment checking your Antivirus Program, Firewall and other security tools for recent updates.
Also look at the processes of Storyline in the task manager if you use Windows. This is how we found the blocked component.
I hope that helps :)
