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BrendtWaters's avatar
BrendtWaters
Community Member
3 days ago

StoryLine 360: Invalid/corrupt file

Transferring to a new computer. I have hundreds of SL files that are fine, but two give me an "invalid/corrupt" message on the new computer (only). Both have same exact version (latest) of 360 64-bit. I have tried transferring by transfer cable and by ULing/DLing with Drive. I even opened a new project on the old computer, Imported everything, saved and transferred that -- and even the brand new file comes up as corrupt on the new computer.

storyline 360

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 days ago

    Hi BrendtWaters​,

    Sorry to hear that you're experiencing file corruption when opening Storyline projects on a new machine.

    I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf and sent you an email with an upload link you can use to share the affected .story files privately.

    We can continue the conversation through your case!