Hi John,
Thanks for reaching out, and good call on testing your course in SCORM Cloud!
It looks like your course worked without any issues when you tested it on a different LMS. This could indicate that the behavior is specific to your LMS, although its strange that your LMS provider is unable to replicate the behavior.
One thing you can do is to enable the LMS debug logs for your course and test the issue again in your LMS. When you experience the lag and stoppages again, capture the LMS debug logs and provide with to your LMS support team so they can take a closer look at what's happening.
We'll also be glad to test the course on our end if you'd like. This way, we can verify if we will be able to observe any unusual behavior in your course when accessed through SCORM Cloud. Feel free to share a copy of your project file here or in private by opening a support case so we can test it, and we'll delete it when we're done!
