Forum Discussion

JoannSharp-5b4e's avatar
JoannSharp-5b4e
Community Member
8 years ago

Storyline 360 Publish to Word 2013 Not Working

I am trying to publish my project to word to send to our team to review.  It acts like it is publishing to word and gives the message that it has been successful, however, no document is created.  I...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
7 years ago

Hi there, LaVon. Sorry you've come across this roadblock. Let's see if we can find a trend here:

I see you also opened a support case (brilliant move!) where my teammate, Gerald, is ready to dig into a troublesome .story file. Here's the unique upload link from your case to share it privately with him. We're both standing by, and I'll also follow along in your case!

  • LaVonBowman-ef6's avatar
    LaVonBowman-ef6
    Community Member
    7 years ago

    Hi,
    Thank you for the quick response.

    I slept on it and remembered the issue you can have if the path is too long. I republished using a shortened path and that was indeed my problem. I have been successful, PROBLEM SOLVED.

    Thank you so much for being there. I will not always be able to figure out what I am doing wrong. Happy to know you are standing by. Love ARTICULATE and the Articulate team that supports me.

    My best wishes to all of you! Happy Holidays!

    LaVon