Forum Discussion
Storyline 360 won't preview any of my projects!
Hi Bee,
I had this exact issue and it ended up being something to do with the fonts. Unfortunately, even after a lot of support calls and emails and a lot of installing and uninstalling things, we couldn't figure out an ideal solution. But, try changing the fonts on one of your project slides to the default font (or a font that you don't usually use) and seeing if it will replay. If it does, then you have the same issue I have. The fastest workaround I have figured out is to put the impacted fonts (the ones that are in the files that won't preview) and click to install the fonts again. Your computer will say the font is already there, but you say install anyway and it will "reinstall" the font. The issue with this is it works until you restart your computer. Then you need to do it again (with the font or fonts that are the issue). Hopefully this helps. It's not ideal, but it's the best workaround I could find.
Julia :)
Hi Julia,
You're right. I did a troubleshoot using fonts not originally from the existing pool and there is nothing in the preview. But when I change the font using the in-house pool, preview was able to show. I guess I will have to work around and change my typeface.
Thanks so much Julia, for the tip and solution! At least now I know the problem :).
Bee
I'm glad it worked out, Bee! My big challenge is that some of my clients require specific fonts, and for things I've already built, I can't change them, and so then I have to keep installing each time I have restarted my computer. Oh well!
what is the name of this "special" font ?
Wow, I never would have figured that one out! Thx
Hi Mike!
So glad to hear Julia's reply was helpful!
I noticed that you've also opened a support case and connected with my colleague, Darwin. It looks like Darwin replied to your e-mail, sharing troubleshooting steps for a Storyline course that won't preview.
We can continue the conversation through your case to keep all information in one spot.
