Forum Discussion

juliaPhelan's avatar
juliaPhelan
Community Member
3 years ago

Storyline 360 won't preview any of my projects!

Hi, Is anyone else having an issue with SL 360 not previewing? I can't preview by pushing the space bar, or clicking the preview scene/slide/project. If I start a new project, I can preview. But n...
storyline 360
juliaPhelan's avatar
juliaPhelan
Community Member
3 years ago

Hi Bee,

I had this exact issue and it ended up being something to do with the fonts. Unfortunately, even after a lot of support calls and emails and a lot of installing and uninstalling things, we couldn't figure out an ideal solution. But, try changing the fonts on one of your project slides to the default font (or a font that you don't usually use) and seeing if it will replay. If it does, then you have the same issue I have. The fastest workaround I have figured out is to put the impacted fonts (the ones that are in the files that won't preview) and click to install the fonts again. Your computer will say the font is already there, but you say install anyway and it will "reinstall" the font. The issue with this is it works until you restart your computer. Then you need to do it again (with the font or fonts that are the issue). Hopefully this helps. It's not ideal, but it's the best workaround I could find.

Julia :)

BeeWoonAng-9f42's avatar
BeeWoonAng-9f42
Community Member
3 years ago

Hi Julia,

You're right. I did a troubleshoot using fonts not originally from the existing pool and there is nothing in the preview. But when I change the font using the in-house pool, preview was able to show. I guess I will have to work around and change my typeface.

Thanks so much Julia, for the tip and solution! At least now I know the problem :).

Bee 

 

 

 

 

 

  • juliaPhelan's avatar
    juliaPhelan
    Community Member
    3 years ago

    I'm glad it worked out, Bee! My big challenge is that some of my clients require specific fonts, and for things I've already built, I can't change them, and so then I have to keep installing each time I have restarted my computer. Oh well!

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      3 years ago

      what is the name of this "special" font ?

      • juliaPhelan's avatar
        juliaPhelan
        Community Member
        3 years ago

        Jurgen: For me, any font will work. The issues is that clearly something happened and there was some sort of event that corrupted my fonts. And so the ones I was using before it stopped working, will only now work, if I reinstall them. I have to do these every time I open Storyline (if I have restarted my computer). If I reinstall a font that was impacted, all is fine, until I restart my computer and I have to do it again.