Forum Discussion

JovalOlita-19e9's avatar
JovalOlita-19e9
Community Member
4 years ago

Storyline Block - Alternate Close/Exit Button

Hi everyone, Is there a way to have an alternative close/exit button when using storyline block on Rise? What I am planning to do is to create a more visible 'X' button or exit button (if that is ...
Rise 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi Joval and Nicole,

    I have some great news to share!✨

    We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:

    •  Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.

    To take full advantage of this feature, please update Storyline 360 to the latest version.

    If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.

TahliLake's avatar
TahliLake
Community Member
6 months ago

Hello. 

I’m writing with the same concern / feedback as Nicole and Joval. The user experience when viewing a Rise course with Storyline blocks on mobile is causing complaints and frustration from our learners. 

Learners are not aware they are required to press a grey X at the top of the screen once the Storyline block is complete. It is not intuative. And we cannot add instructions to “click the X” as it’s not there for desktop learners. 

Even worse, the X can end up under the hamburger menu, like in the photo shared (content has been covered for privacy reasons). 

I’m really hoping there’s a fix coming soon? 

Love storyline and rise, but this is letting us down!

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 months ago

    Hi Tahli Lake,

    Thanks for reaching out! 

    We released an enhancement in Storyline 360 Update 78 where Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.

    Can I ask if you've tried turning off the player controls in your Storyline 360 course before embedding it in Rise 360? Doing so should allow your course to go full screen, making the "X" button to close the block more visible. If this doesn't work for you, please open a case with our support team here so we can check your course to see how it looks like and what can be done to make the "X" more visible.

    • RebecaTella's avatar
      RebecaTella
      Community Member
      4 months ago

      Hello! 

      I am also having an issue with the x button, except the "X" disappears when I click the storyline block and it goes full screen mode. This of course happens only on mobile devices. The X does appear for a second, and then it vanishes (Adding a video for proof) is this a bug? and if it is, is there a fix coming soon?

      • KellyAuner's avatar
        KellyAuner
        Staff
        4 months ago

        Hi Rebeca,

        I see that you’ve reached out to our Support Engineers and are working with my teammate, John Carlo. You’re in great hands! We’ll continue the conversation in your support case. 

Related Content