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EloiseLauren101's avatar
EloiseLauren101
Community Member
12 months ago

Storyline bombing out when I try to preview

Hi. I hope someone can help me. Since yesterday when I try to preview any course, the screen goes black, storyline freezes and bombs out. I have reinstalled 5 times and I have changed the DPI settings to system. Emptied temp folder. 

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    12 months ago

    Hi Eloise,

    Welcome to the E-Learning Heroes Community! 🎉

    I'm sorry for the trouble previewing your Storyline course, and I appreciate the troubleshooting you've already tried! Thanks for also reporting this in a support case and sharing your Storyline file. My colleague, Mark, tested it and could preview the course without issues. He suggested working on your local drive, and if the problem persists, he recommended a series of steps that will allow you to do a clean install of Articulate 360 and Storyline on your machine.

    Please let me know if Mark's email is not in your inbox or your spam folder. I'm happy to assist further as needed!

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