Forum Discussion

GalleHibon-a948's avatar
GalleHibon-a948
Community Member
9 months ago

Storyline bug: Audio files getting "mixed up" !

Hi, For the last couple months I've been getting a very puzzling issue with Storyline. I work on .story files with voiceovers and character dialogues in every slide. While previewing a slide from t...
storyline 360
SarunasZ's avatar
SarunasZ
Community Member
9 months ago

I am facing exactly the same issue. I think the problem might be related to the media library.

This is the error message I receive when opening some of the embedded audio files:

 

However, when I open the same audio file a second time, it plays without any issues.

 

The exported version also fails to play the “missing” files or plays files from different slides or layers.

 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    9 months ago

    Hello SarunasZ,

    Sorry to hear that you ran into this issue. I find it strange that you have to open the file twice to successfully open it. If you're already working locally when making changes to your project file, please share a copy of your project file here or privately by opening a support case so we can investigate what's happening. We'll delete it when we're done testing!