Forum Discussion
Storyline bug: Audio files getting "mixed up" !
I'm also having this issue. Is it a bug with the latest version of Storyline? Did anyone find a fix for this?
In my case, the original Storyline file was created using Storyline 3, and I used Storyline 360. This issue was resolved with the latest Storyline update.
Hello SarunasZ,
Thanks for sharing the details of your case with Robert in this thread! It's always helpful for folks who come across similar in the future!
Have a great afternoon!
Hello ChelseaHardman,
I want to confirm that our team resolved a bug where audio files behaved erratically. To take advantage of the fix, you'll want to be sure you're running the latest version of Storyline 360 (Update 98)!
If you are working locally and still running into this issue, we'd be happy to take a closer look at your project with this thread or privately in a support case.
Looking forward to hearing from you!
It's definitely not linked to the latest version of Storyline, as I've been getting this bug since October 2024. Still no fix at all, even when working locally, and after uninstalling and reinstalling Storyline totally, I still get this bug frequently. The only workaround I have is to uninstall and reinstall Storyline, until it starts happening again.
Hello GalleHibon-a948,
Happy to help!
Do any of your audio files have the same file names? Or do they all have unique file names? I'd like to test your project file to see if I can identify anything that could possibly be causing the behavior. Would you be willing to share a copy of your project file here or privately by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Hi,
Files all have different filenames. However, they do end up being named "Audio 1" "Audio 2" etc on each slide, which is the normal way Storyline works.
I've had a lot of back and forth with Articulate Support last October, including a remote assistance session, and they were not able to identify the problem. A big issue is that when I send the .story, the problem does not happen on their side. Just like how when I uninstall and reinstall Storyline, the problem goes away.
I'm thinking maybe it's related to how the network is wired on my end, or some other specifics of my computer? Others in my organization have been having the same issue. I'm wondering what my IT desk could check to diagnose and fix the problem.
