Forum Discussion
Storyline bug: Audio files getting "mixed up" !
It's definitely not linked to the latest version of Storyline, as I've been getting this bug since October 2024. Still no fix at all, even when working locally, and after uninstalling and reinstalling Storyline totally, I still get this bug frequently. The only workaround I have is to uninstall and reinstall Storyline, until it starts happening again.
Hello GalleHibon-a948,
Happy to help!
Do any of your audio files have the same file names? Or do they all have unique file names? I'd like to test your project file to see if I can identify anything that could possibly be causing the behavior. Would you be willing to share a copy of your project file here or privately by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Hi,
Files all have different filenames. However, they do end up being named "Audio 1" "Audio 2" etc on each slide, which is the normal way Storyline works.
I've had a lot of back and forth with Articulate Support last October, including a remote assistance session, and they were not able to identify the problem. A big issue is that when I send the .story, the problem does not happen on their side. Just like how when I uninstall and reinstall Storyline, the problem goes away.
I'm thinking maybe it's related to how the network is wired on my end, or some other specifics of my computer? Others in my organization have been having the same issue. I'm wondering what my IT desk could check to diagnose and fix the problem.