Forum Discussion

MarkRamsey-ad71's avatar
MarkRamsey-ad71
Community Member
5 years ago

Storyline Course stops in Chrome

We have a course built in Storyline 360 that stops in the middle when played back in Chrome and Edge. It plays back fine in Internet Explorer and Edge. We have a "template" we use for various type...
storyline 360
AlbertUnrath's avatar
AlbertUnrath
Community Member
5 years ago

I am new to Articulate, but I am confident I am having the same issue as Mark.  Constructed online "game", output is HTML5.  It is running on a web server.  When it initially launches from the URL it plays in all browsers, but if you leave and return to the game the page does not load in Chrome and Edge.   We have tracked it down to an open string.  The issue seems to be related to the key, something with "5uLAN2Ksmpp" placed on the local machine... looks like for tracking.  I am using variables to keep a running score for the participant, but I can't determine if that is the issue or not.  Bottom line...  I need to figure out how to fix this issue quickly.  Can't roll out to the campus if it doesn't play in our primary browsers.  Thank you for your help. - AL

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hi Albert!

    It sounds like we'll need our Support Engineers to troubleshoot this snag. Do you mind sharing your project with us in a support case? We'll let you know when we receive it and start troubleshooting right away.

  • MarkRamsey-ad71's avatar
    MarkRamsey-ad71
    Community Member
    5 years ago

    Hi Albert,

    Can you be more specific about the open string? Are you talking about something placed in the Windows registry, or perhaps published in frame.xml?