Forum Discussion

SusanRobbins-35's avatar
SusanRobbins-35
Community Member
7 years ago

Storyline crashing when inserting characters?

Hello - I've had Storyline crash 4 times this afternoon when inserting characters. Anyone else experiencing the same thing? 
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hi Teresa!

Sorry this has affected your projects!

If Storyline 360 crashes when inserting Characters from the Content Library, then we need to start with repairing Storyline 360.

To do this:

  • Please save all of your projects to your local drive.
  • Next, uninstall Storyline 360 using your desktop app. 

                                      

  • After uninstalling, please click the Install button.

By repairing Storyline 360, you install a fresh copy of the program!

After following these steps, can you open up a project with Characters? Keep me updated if that does the trick!

  • TeresaVanderpos's avatar
    TeresaVanderpos
    Community Member
    6 years ago

    Morning,
    This occurs very randomly so it could be a while before I know, it does not occur each time you insert a character. I believe someone else mentioned it in elearning heroes.
    Someone would probably have to open a file, and insert characters for a while, change poses, sizes, duplicate…and then poof you can’t do a thing…

    So I won’t bother uninstalling not really worth the time. As this has happened before and we uninstalled then.

    But thanks so much
    Teresa

  • TeresaVanderpos's avatar
    TeresaVanderpos
    Community Member
    6 years ago

    Just an update, I tried to insert a new character and it froze, but if I copy a character from another slide and replace pose it seems to work. Just had ait crash again with the new insert.

    Cheers
    T