Forum Discussion

SusanRobbins-35's avatar
SusanRobbins-35
Community Member
6 years ago

Storyline crashing when inserting characters?

Hello - I've had Storyline crash 4 times this afternoon when inserting characters. Anyone else experiencing the same thing? 
storyline 360
TeresaVanderpos's avatar
TeresaVanderpos
Community Member
3 years ago

Hi Mike, to be honest, I have given up on storyline characters as the crashing is so random, can't seem to be recreated when staff offer to help me fix.  So for the most part I am using photos of real people that I have taken and using them.  Or I have also made a Figma account and used the Blush addon (and I am not artistic), but I can grab one of their characters and download and use them.  I was getting too tired of losing work....sorry it has been years trying to hear if this is fixed....but I do get it that it might be a challenging one as there doesn't seem to be a consistent issue that caused the crash.

  • MikeMills-6d30b's avatar
    MikeMills-6d30b
    Community Member
    3 years ago

    Hi Teresa, I understand how you feel. It is very random. I asked a new coworker of mine yesterday who's been a Storyline user for a long time if she encounters this and she said she doesn't.

    It had not happened to me in a few months but then yesterday out of the blue it happened several times inside of an hour. 

    I love your workarounds for it. It's all you can do considering the randomness of the issue in Storyline. Thanks for the response Teresa. I appreciate it. It's actually good to know that it's not just me that still encounters this issue but I do wish it would be fixed. 

    Thanks,

    Mike

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