Forum Discussion
Storyline feels... old
Why hasn't Storyline had an overhaul recently?
It is 7-year old software that feels poorly optimized, low-res, and with frustrating moments of lag that have me misplacing objects, selecting the wrong objects, and slowing down productivity.
I use Adobe's Creative Cloud in my work and I have a far better experience using those tools. Much smoother, more responsive, higher-res, etc, etc.
I know this isn't a constructive question, but I'd personally LOVE to keep using this software if it makes significant improvements. Does anyone else have similar experiences?
Hello Chris,
Happy to chime in!
First, let me start by saying that we appreciate your feedback on how you feel about Storyline 360. I wanted to refer you to this article from our CTO which describes our plan for Storyline 360, as well as what to expect moving forward:
We add monthly updates to the thread to keep our users up-to-date with what's in development, so feel free to subscribe so you can get notified each time a new update is posted!
https://www.youtube.com/watch?v=SFOW07m_2vc
Things like this are really hampering productivity. To troubleshoot and fix these bugs will take anywhere between 15 mins to a full hour.
I really appreciate that things like this are being investigated. I really hope that bugs like this will be fixed soon!Hi Chris,
Thank you for the video. It looks like possible formatting options might be causing some of the behavior you're experiencing with your text. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Thanks Joe, I'll open a case now.
I am having the same problem with the lag time. When selecting an object, it can take 2-3 seconds before the object selects and when I drag it to a new location it can take several seconds for it to appear in that new location and if the new location is not where I want it, I have to go through the lagging process again. The same thing is true when adjusting things on the timeline. This is causing a lot of delay in the project. I have been noticing this problem since last week.
Hi Jacki!
I'm sorry to hear you've run into lag issues when moving objects and adjusting the timeline in your Storyline course. I understand how frustrating setbacks like that can be!
Not to worry! I've opened a support case on your behalf so our support engineers can take a closer look into this issue. They should be reaching out to you shortly with a link you can use to share a copy of your project file.
You're in great hands working one on one with them!
I get the same issue Jacki! It slows things down considerably.
With the tight deadlines and level of quality that's expected on my projects, I cannot be dealing with these lag issues and bugs. It is extremely frustrating and I have reported these concerns to management.
Hi Chris!
Thanks for following up and sharing the extra feedback! I'm so sorry to hear that alignment and run time issues have been such a pain point for you when authoring in Storyline.
I didn't see any open support cases for you at the moment, so I went ahead and created one on your behalf. Our support engineers would love to take a closer look at your .story file to see if any adjustments could be made that would help to improve performance.
They should be reaching out to you shortly with a link you can use to share your project file. We'll be sure to delete it from our system once troubleshooting is complete!
Ah, I thought I created a support case. Thank you Steven
Hi Chris!
No worries, happy to help with that!
I see that your support case was picked up by my colleague Darrell. It looks like Darrell replied to your e-mail with some feedback on the behavior you were experiencing.
We can continue this conversation over in your support case.
Any update on updating Storyline? I am constantly running into lag issues that is impeding my productivity on a tight deadline. All other software I'm using (including Microsoft and Adobe Creative Cloud products) is running fine.
I also never heard from Darrell. Did I miss that email? This is frustrating.Hi Chris!
It looks like Dexter took your case and reached out on August 11th, but there was no reply to that message. I'll ask him to follow up again so we can continue troubleshooting with you in your support case.
Thanks Lauren, I didn't receive an email from Dexter either (I checked Spam). Is there somewhere else it may have gone?
That's good to know! Do you mind sending a quick email to support@articulate.com in the next 10 minutes or so? The subject can be, For Lauren. I'll let you know if we receive it and reply once we do.
Sorry that you aren't receiving those messages!
Will do, thanks Lauren.
Hello Chris!
I am now seeing the snag! We contacted you using the email assigned to your E-Learning Heroes profile, and it looks like you're using a different one. No worries! We have the correct email now. In the meantime, I'd recommend updating your email in your Heroes profile.
You'll hear from our team shortly regarding the case!
