Forum Discussion
Storyline is not recognzing the MP4 format
I'm trying to import an MP4 video into storyline and when I select it I get the following error.
"Disc2.mp4" does not appear to be a supported video format. Please select a video from one of the...
Hi Leslie,
I did try to put the file into a blank New Storyline file and it would not load there either.
I have not tried to alter that file due to the fact that all the other files rendered with the exact same settings at the exact same time work just fine. I can rule out any issues with the production of the file. The file also plays perfectly when launched straight from my desktop so there is no corruption.
Due to the confidentiality of the file and the content therein, there is no way to break down the file and we are not comfortable putting it on a server.
Are there file size limits? What would cause one video to have issues but not the other identical nine (except for file size) within Storyline 2?
