Forum Discussion

StacyVrooman's avatar
StacyVrooman
Community Member
12 years ago

Storyline is not recognzing the MP4 format

I'm trying to import an MP4 video into storyline and when I select it I get the following error. "Disc2.mp4" does not appear to be a supported video format. Please select a video from one of the...
storyline 360
ClaudiaJorge685's avatar
ClaudiaJorge685
Community Member
5 years ago

I am having trouble inserting my mp4 file (17900KB) into storyline 3. I used Rutwin's suggestion to convert mp4 to mp4 to make sure that there is no unsupported audio file. I am still receiving the error message that the file is not supported. Are there any other pieces of advice you might have?

  • ClaudiaJorge685's avatar
    ClaudiaJorge685
    Community Member
    5 years ago

    Never mind. I mis-labelled which was the converted file (sigh). Rutwin for the win =) Thank you