Forum Discussion

SallyClay's avatar
SallyClay
Community Member
3 months ago

Storyline July 2025 release - character issue

I've downloaded the latest release of Storyline 360 (July 2025 update) and found an issue that I wanted to check if others are experiencing that Jina Ali initially raised on LinkedIn 3 weeks ago. Whe...
storyline 360
SallyClay's avatar
SallyClay
Community Member
3 months ago

Hi Luciana,

Thanks for your reply, I always use OneDrive to save projects at work so I can access them wherever I login. I have found it with any character I haven't previously downloaded so far. 

I can't easily uninstall and reinstall Storyline as I need IT's support to do that. We are getting new devices soon with Windows 11 on though and hoping it will solve the issue I'm having.

Thanks Sally

KellyAuner's avatar
KellyAuner
Staff
3 months ago

Hi SallyClay,

Thanks for the clarification!

As LucianaPiazza mentioned, editing and saving your file on your local hard drive (typically your C: Drive), is recommended to avoid any file corruption. I understand it's not easy to conduct a Storyline repair when you need to get the IT team involved! It may be a good opportunity discuss this issue with them when you receive your new device. You can also let them know that these domains must be accessible on port 443, to ensure the Articulate apps work properly.

I hope this helps!