Forum Discussion
Storyline Results Page not loading
The results page in my storyline file is not loading. In the preview, I get stuck seeing a spinning wheel.
I have replaced fonts in the template I'm using that I don't have with other fonts using the Find/Replace feature so I don't believe that is the issue.
Hi, Safa!
Thanks so much for reaching out and I'm sorry to hear you're experiencing an issue with the results page not loading. I'm happy to help troubleshoot and have a few clarifying questions to start.
- Is the course only freezing on the results slide? If you tried importing your slides into a new Storyline project, does the issue persist?
- What happens if you view the published course?
If you're comfortable sharing your file or screen recording of what you're seeing, that would help our team narrow down the issue! You can upload those here or privately in a support case and we'll delete them from our systems once troubleshooting is complete.
