Forum Discussion

ScottSchrader's avatar
ScottSchrader
Community Member
9 months ago

Storyline shutting down when previewing

My Storyline is shutting down each time I attempt to preview a single slide of a project I'm working on.  The 'Preview Loading' box appears, and half-way through, it stops and shuts down.  I've saved my work, then closed out of Storyline, but it continues to happen.  I've tried previewing a scene, and it's happening then as well.  I was able to preview my entire project after I close Storyline and reopen it.  Is this happening to anyone else?  

storyline 360
  • BrianAllen-LNRS's avatar
    BrianAllen-LNRS
    Community Member
    9 months ago

    I submitted a case for this same problem - According to the ticket there may be a fix on the way, but the only way I was able to resolve it immediately was to create a new Windows user profile. All is working well now.

  • VanessaFage's avatar
    VanessaFage
    Staff
    9 months ago

    Hello Scott and Kirsty, I've just emailed you both about this to inquire if you'd like to test out a potential fix for this problem via our private Storyline Beta program.  Please keep an eye out for my email :) 

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