Forum Discussion
Storyline v3.74.30180.0 course packaging infected with Malware?
About the time I installed this v3.74... update, Microsoft Teams has begun to flag the SCORM packages being produced, saying Teams has detected Malware and features are disabled. Has anyone else se...
Hi Support, We are seeing this storyline course package being seen as Malware on our clients Sharepoint.
The following error appears:
"contains the following: "Phish_Gen_TiRanosBlocker_Gen#".
Cannot open the file at this time. For more information, contact your administrator."
We are using version September 5, 2023 (Build 3.79.30921.0).
Please advise if this can be fixed on Storyline's end as it must be something that was introduced into the packaged output to cause this as it was not happening when were publishing using the version: February 28, 2023 (Build 3.73.29904.0)
This is a high priority fix as we can't simply go to the client and say it's your SharePoint that has the problem and not the file.
Kind regards,
Samuel @BSI Digital
Hi Samuel,
Happy to chime in!
If an antivirus program has outdated definitions, it may mistakenly classify a legitimate file as a false positive, which is most likely what is happening here. Another common reason for false positives is heuristic detection, which identifies potential threats based on behavioral patterns. This approach can occasionally flag legitimate files that exhibit behaviors similar to malware.
One test that you can do to confirm that your Storyline 360 course is malware free is to test using the following sites:
If both websites confirm that the published output is malware free, then you can share this result with your client. From here, they can update their virus definitions to include the file that was falsely being flagged as malicious.
Let me know if you have any questions!
The issue went away magically and now it has happened again. We can confirm that there is no virus or malware present in the zip file that was uploaded onto SharePoint. The issue is that it doesn't affect all files that we upload and only random ones. It is a very annoying issue as this issue was not present in past Storyline published files.
