Storyline video - seekbar plays but not video

Hi Ryan,

Thanks for sharing your file with us. Super helpful to see your setup! 

As a workaround, I'd suggest inserting a Cover Photo into the Player so that you only need one slide within Storyline 360. That way, your users will be able to see the still image and then select the play button within the Storyline block in Rise 360. This should remove the issue with the pause/play troubles on your end when embedding the Storyline file into Rise 360. Here's a quick peek where I explain the modifications in the Storyline file. 

To add the Cover Photo:

• Go to the HOME tab, select the Player button on the far right, and then select the Cover Photo checkbox to allow you to upload your image:

I'm also attaching the updated .story file to my reply so you can take a closer look. 

Please let me know if you have any additional questions. Happy to help!