Forum Discussion
Storyline with video in won't start in Rise
I'm working on this Storyline project with a friend. It works on her computer but not mine or some other people's.
When I click play on the first slide I get three dots and everything stops. It do...
Hi Sean,
I'd like to jump in with the following troubleshooting suggestions if you have yet to try them. I also tested Lauren's link using Google Chrome, which works well for me. So these steps are to rule out a possible browser issue on your end:
- Please clear your browser cache and cookies, then reaccess the course.
- Use Incognito mode to rule out possible browser extensions that may be causing the problem.
- Use a different browser (Firefox); ensure your browser has the latest updates and JavaScript is enabled.
Please let me know if you have any questions!
