Forum Discussion

leahcarrubba's avatar
leahcarrubba
Community Member
3 years ago

Storyline won't let me publish my file -

the error reads  - folder is read-only or being used by another process or you don't have proper permissions? 

 

this has not happened before. 

  • The folder name in the message is based on the title of your course. There is something in the title that is interfering with the publishing process. 

    I had a similar problem. This has to do with the recent update, which includes no longer putting "- Storyline output" at the end of the folder name for the published course. However, that means that other characters in the title might mess things up. 

    • In my case, the project's title ended in three periods (...). When I removed those, publishing worked just fine.
    • In other cases I saw, the titles had a space at the end. Removing that space fixed the problem.
    • There may be other special characters (possibly "&") that might interfere.

    So edit your title and that should fix the problem.

  • Hi Leah,

    I'm sorry you're having a publishing issue! Can you verify if your file is saved on your local drive? Here are a few tips you can try:

    1. Save a copy of the file to your desktop and rename the file. Then try to open it.
    2. Next, open a blank project file, then choose File->Import->Storyline to import the slides. Then try to open it.

    If this doesn't fix the issue, please get in touch with our support engineers by opening a support case.

    Thanks for reaching out!

     

  • Hi Judy,

    You're right! Thanks for the assistance on this and for the suggestion as well! Your help is always appreciated!