Forum Discussion
Storyline won't publish to MS Word
I am no longer able to publish my Storyline courses to MS Word this started when I had Storyline 3 and continues even now that I have 360.
When I publish to Word and click the view document button...
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.78.30680.0).
In this update, we have implemented a fix for:
- Storyline 360 didn't always generate an error when projects failed to publish to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions on Update 78, please let us know in this thread or privately in a support case.
Have a great day!
with the help of sysinternals/Procmon I found some interesting details
I have installed
(1) on my Win 11 computer Office 2019 Home (64 bit)
(2) on my Win 10 computer Office 2019 Pro (32 bit)
both are supported by storyline
in the log-files your developers can see, that the methode to find word don't work on the (1) installation
storyline searches "HKCR\Word.Application"
- this is ok on installation (2)
- but not for installation (1)
the registry key has a different name "HKCR\Word.Application.16"
-> word is not found, storyline stops the "Publish to Word" without an error message
