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AimeeSwartz-488's avatar
AimeeSwartz-488
Community Member
2 years ago

Text box problem

Hello, quick question. I've been having problems with the preview not showing up once I start building my story. I've hid various objects and have found that the issue is with the text boxes. I have hid them and deleted them and the story previews fine. However, whenever I add a text box (no variables, no triggers just a plain ole text box) my preview is again blank.

Any ideas what might cause this?

Thanks,

Aimee 

  • Hi Aimee, and thanks for reaching out!

    I'm sorry to hear that you're experiencing this issue when using text boxes. I'm happy to help troubleshoot, and have a few clarifying questions to start.

    With your permission, I'd like to take a look at your file to investigate what's going on! You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

  • Hi Kelly - I just ended up creating the file again from scratch and then everything worked. 

  • Hi Aimee,

    That's great to hear! If you run into any trouble moving forward, please let us know!