Thank You pop up at end of Microlearning

Question

The Thank You pop up is appearing too soon at the end of the microlearning; users can't read what is one the last step of the tutorial before the pop up appears. Anyone know how to fix this? Thanks!

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josetansengco · Answer

Hi RWOLF1,
Thanks for reaching out!
Would you mind sharing how you created this block with the pop-up so we can check if the feedback layer can be delayed? If this was added using a Storyline 360 block, please share a copy of your .story file here or privately by opening a support case so we can test the interaction. We'll delete it when we're done!

rwolf1 · Answer

Hi - this is a short mircolearning created in Rise. I don't have any external blocks from Storyline incorporated into it. I have opened a support case; hoping to be contacted soon. Thank you!

lucianapiazza · Answer

Hello RWOLF1,&nbsp;
Great call opening a support case! I see that you're working with our colleague Darwin. You're in excellent hands!
We'll continue the conversation over in your case.&nbsp;
Have a wonderful start to your day!&nbsp;

rwolf1 · Answer

Hey there - No one from Articulate has reached out to on this case directly? I see no emails from Darwin. Please advise.

kellyauner · Answer

Hi RWOLF1​,
I'm happy to help!
It looks like Darwin emailed you on April 7th. I've asked them to resend the email, and you may want to check your spam/junk folder in case it ended up there. In the meantime, I'll share their findings with you here:
Upon checking the screenshot, it seems the pop-up is not a part of the Microlearning. If that is the case, please note that the course won’t have control over it. If this is based on the completion status of the Microlearning course, you may refer to this guide on how Rise 360 reports the completion status on an LMS. Based on the information above, your LMS support team can make the necessary adjustments on how to show the pop-up.
Within Rise 360, the adjustment you can make is to add additional ending content, like a thank you or congratulatory message, after the last block. This way, the learners can read the important information in the previous block.
I hope this helps!

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Thank You pop up at end of Microlearning

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