Tracking System in Rise

Hi Ashley
Thank for the quick response! Much appreciated. I would really like to get this resolved so we can decide whether to purchase Articulate 360 or Storyline 3 on its own. I had a look at your Rise course uploaded to SCORM Cloud and it behaves perfectly.

I have exported my Rise project using the LMS export option to SCORM 1.2 but it is not behaving like the SCORM in your test. I wonder if my issue lies with the additional settings (attached) that I have to choose from when I upload the exported Rise project into our LMS as a SCORM? I have asked our LMS support but they say the issue lies with Rise. I have set the SCORM to open in a new Window in the SCORM settings.

Here's what's happening:
1. The Rise SCORM 1.2 Export is uploaded to our LMS. User clicks the SCORM icon to begin:[cid:image001.jpg@01D3904D.9AAB5E80]

2. User is taken to this screen and clicks Enter
[cid:image002.jpg@01D3904D.9AAB5E80]

3. Rise SCORM project opens in a new Window and when the user has finished they click Exit Course on right-hand side[cid:image003.png@01D3904D.9AAB5E80]
[cid:image004.jpg@01D3904D.9AAB5E80]

4. User is then presented with a webpage telling them that they can now 'navigate away from this content' and it is at this point that the user may not know what to do. The SCORM has opened in a new Window so the original LMS tab is still open underneath. If the user clicks the X to close the Window below they are taken back to the main LMS page however, the instruction is not clear about how to 'navigate away from this content'.
[cid:image005.jpg@01D3904D.9AAB5E80]

I wonder how others are dealing with this?
Many thanks for your help!