Forum Discussion
Translation not uploading: Processing translation... forever...
Hello,
I translated a training using .xlf file.
But the translated .xlf is not loading into the training. "Processing translation..." keeps turning forever!
Please help! Thomas.
I am having the same issue. The translated .xlf file I am trying to upload has been processing for an hour.
Hey everyone! We found a bug where if the import process fails, we aren't showing you an error message or making it clear how to stop the process.
If you're still stuck, please let us know by connecting with us here. We're usually successful in identifying any issues with translation file. In the meantime, we're working to fix the bug of endless processing.
Is the bug already fixed? I have the same problem - it keeps processing and nothing happens.
Hi Hristo! I'm sorry to hear that you are having issues uploading your translated file.
I can see that you've opened a case. Our Support Engineers should reach out to you soon. I'll keep an eye out for this issue and post updates to this thread as soon as we receive them.
I'm having the same problem. I'll reach out using the link above for help.
Thanks for submitting a case, Masia!
I can see that my colleague Johnrey is asking for a new exported copy of your XLF file for troubleshooting. Feel free to reply to him with the requested file so that he can continue to investigate the issue.
Hi, I have the same problem.
Hi Luke, 👋
Thanks so much for reaching out! Sorry to hear you've run into this snag.
I see that you've opened a support case and you're working with our colleague Jan. You're in great hands!
We'll continue the conversation over in your support case.
Have a great start to your week and happy authoring! 🎉
