Forum Discussion

AileenOppermann's avatar
AileenOppermann
Community Member
5 years ago

Trigger-Bug in Storyline

Hello! Since the last Storyline-Update I'm constantly fighting with the same problem. I got a problem-note, when I use triggers. But it's not always the same trigger or the same situation. But aft...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Christian,

I was able to take a look at David's case and we were unable to replicate the issue and a new laptop alleviated the issue for him.

The first step would be understanding the steps to reproduce the issue and I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, it may be file specific and I would advise you to import the file into a new one and proceed.
  • If it's happening in any/all files, you should conduct a repair of your software.

If you'd prefer to work privately with our support team, then with your permission, please share your project file. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

  • ChristianHenzma's avatar
    ChristianHenzma
    Community Member
    5 years ago

    Hi Leslie,

    I've already written with Vevette Chua and she helped me with this problem.
    My company is working with an older version of articulate. The update would fix the problem.
    In my case I was able to solve the problem by using the English version.

    Thank you for your help and the quick response!

    Mit freundlichen Grüßen / Kind regards

    Christian Henzmann

    Personalentwicklung & Training Deutschland/
    Personnel Development & Training Germany

    www.lyondellbasell.com

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