Trigger not working when published

Hi Shevi,

Thanks for reaching out to us and for starting a Support case! It looks like Anna saw the same issue you saw and reported it as a possible software bug. We tried all kinds of workarounds, but so far we haven't had success. I'm sorry you ran into this problem -- if we do find a new workaround for you, we promise to let you know!

Thanks Alyssa.

Still, if some of the great heroes here can help with a creative way to workaround, it will help me. Support takes time when it's a bug, and I don't have time.

Someone?

Thanks

Thanks Wendy- it does work!. Can you tell me what you did? I need to update the bigger project I'm working on.

Great Shevi 

I tried a few different things but the last one worked.  Created an identical rectangle called rectangle - lorem overlay with the blue highlight on the word.  Have this sitting on top of the original rectangle in initial state of hidden.  Then on the layer trigger the original rectangle to hidden and the overlay rectangle to normal.

Hope that helps.

Thanks Wendy! Highly appreciated! You saved me:)

Wow – thanks for sharing this creative solution, Wendy! I'm going to share it in the bug's report so we can explore this avenue.🌟 

Hello, Shevi! I'm glad to hear Wendy's method helped your project, and we promise to keep you posted here as well as in your case on any changes to this bug. As always, don't hesitate to reach out if you have any other questions!

I have also lost trigger and variable functionality for buttons within a Q&A scenario that (are supposed to) become hidden if the slide they link to has already been visited. Literally worked one day, didn't the next.

While I appreciate Wendy's solution to Shevi's problem this is more of a work around than a solution. Doing this in a case with multiple buttons is time consuming. And what if the triggers for those "overlay" boxes stop working?

Scenarios are an E-Learning norm and immersive ones can have many variables/triggers, having these features just "stop working" is simply not acceptable.

I agree. This basic issue has to be defined as urgent for IT to solve.

Hi Christopher,

This issue happens in Storyline 2, but it's resolved in Storyline 360. It looks like you're using Storyline 360, so I'd like to find out more about what you're experiencing.

It would even be more helpful if we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Thanks for that context, Christopher. We'll investigate what's going on here, and if you happen to run into this again, please be sure to reach out.